Returns Policy

At masquerademuse.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help! Our goal is to ensure that the return process is as easy and straightforward as possible.

If you wish to return a product, please follow these guidelines. You must return your item within 30 days of receipt. All items must be returned in their original, unused condition with all tags and packaging intact.

Please note that certain items may not be eligible for return due to hygiene reasons, or if they have been damaged or altered after delivery. In these cases, we will notify you accordingly.

To initiate a return, simply visit our returns portal on masquerademuse.com. Follow the step-by-step instructions provided to start the process. Once your return is authorized, you will receive a confirmation email with instructions for sending your item back.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item without it. Once your return has been processed and your item has been received, we will issue a refund to the original payment method, minus any shipping fees that may apply.

If you have any questions regarding our return policy, please visit masquerademuse.com for more details.

Thank you for choosing masquerademuse.com!